Grant Consulting Associates, Inc.

What could possibly be more important than knowing what your clients think about your agency and how you can do a better job? Agencies that know exactly how to exceed client expectations profitably are the ones that win.

The Grant Consulting Client Satisfaction AuditÔ yields the straight answers you need to keep your clients happy. It’s not a one-size-fits-all “survey,” not a formulaic questionnaire your clients arduously have to fill out (usually with a lot of spaces left blank). Our process includes detailed interviewing and probes account-specific issues.

Don’t expect meaningless generalities – you’ll know precisely who’s thinking what about your agency so you can address perceptions and tackle specific problems. And we always discover exactly what clients want in order to increase their spending.

We’ve been doing it for agencies since ’92 and in every case those agencies are now larger and more profitable. In several instances the Audit has actually helped save accounts that were about to go out the door.

For a little more detail, see How To Keep Your Clients Happy. But if you’re eager to demonstrate your commitment to ongoing client satisfaction right away, call Joe Grant at 239/394-8220.

Think about this: Is there anything you’ve got to do today that’s more important than knowing how to keep your particular clients happy and growing?

PS. When things go from bad to worse, we do “marriage counseling” – facilitating relationship-rebuilding sessions to clarify expectations on both sides. Then, in a friendly and objective way, we catalyze an action plan with milestones, accountabilities, and anticipated results clearly spelled out. If you need 911 attention on an important piece of business, call.